1. General Policy

Due to the custom and project-based nature of our services, all payments are generally non-refundable once work has commenced. However, we strive to resolve concerns fairly and may offer partial refunds or credits in exceptional circumstances, at our sole discretion.

2. Custom Development & Project-Based Services

For fixed-scope projects (e.g., website, mobile app, ERP, AI/ML model):

• Before work begins: If you cancel after signing a Statement of Work (SOW) but before development starts, you may be eligible for a full refund minus any third-party costs (e.g., domain, hosting, licenses).
• After work begins: Cancellation will result in payment for all completed work, hours logged, and incurred expenses. No refund will be issued for work already performed.
• Milestone billing: Payments are tied to project milestones. Once a milestone is approved or work begins on it, that portion is non-refundable.

3. Staff Augmentation & Dedicated Teams

For hourly or monthly team-based engagements:

• Services are billed weekly or monthly in advance.
• Cancellations require **7 days’ written notice**.
• You will be billed for all hours worked or days used in the current billing cycle. No refunds are provided for unused days in an active cycle.
• Early termination does not entitle you to a refund of prepaid amounts.

4. Hosting, Domains & Third-Party Services

Fees for domain registration, SSL certificates, cloud hosting (e.g., AWS, Vercel), or SaaS tools are **non-refundable**, as these are paid directly to third-party providers on your behalf.

5. Refund Process

If a refund is approved (e.g., duplicate payment, billing error), it will be processed within **15–30 business days** via the original payment method. Bank or payment processor fees may apply.

We reserve the right to request documentation or clarification before processing any refund request.

6. No-Shows & Missed Meetings

While we do not charge for initial discovery calls, scheduled project meetings or sprint reviews that are missed without 24-hour notice may be billed if they involve allocated developer time.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted here with an updated effective date. Continued engagement with our services constitutes acceptance.

8. Contact Us

If you have questions about billing, cancellation, or believe you’re eligible for a refund, please contact us: